Engineer CRM

Location

Secunderabad | India

Job description

Role Brief

• Designation: CRM Engineer
• Department: CRM
• Open positions: 4
• Locations: Hyderabad (1 opening), Visakhapatnam (2 openings), Bangalore (1 opening)
• Reports to Assistant Manager CRM
• Salary: Up to 4.8 lakh per annum

Education Qualification: Â

• BE / Diploma Electrical/Instrumentation Engineers with 5 to 8 Years

Overall Experience:

• 5 to 8 years experience in manufacturing, installation, and commissioning of various types of equipment
• Proficiency in equipment maintenance
• Exposure to any type of equipment manufacturing is preferred
• Ability to work independently and as part of a team

Objective of the Role

• Effectively managing customer sites with respect to installation and after-sales service, prioritizing customer satisfaction, under the guidance of the respective reporting officer.

Key Responsibilities & Accountabilities of the Role

Accountability:

• Timely installation, commissioning of machines/projects
• Satisfactory closure and handover of the site
• Effective execution of AMC's

Responsibility:

• Ensure availability of proper tools with the technicians
• Ensure the return of tools issued from the factory
• Ensure all internal and customer approvals are secured before site mobilization
• Ensure the foundation drawing is in accordance with as-built drawing and approved by the customer
• Ensure safe site conditions for the technicians
• Ensure the packing list is in accordance with site conditions
• Proper recording of site expenses and obtaining required approvals on a regular basis
• Ensure a timely return of excess material from the site
• Satisfactory closure and handover of the site
• Prepare and submit daily progress reports along with deviations in completion
• Attend and resolve customer AMC calls to achieve complete customer satisfaction

Skills and Competencies

• Strong technical skills in installation and after-sales service
• Excellent project management skills
• Effective communication and interpersonal skills
• Detail-oriented with a focus on quality
• Ability to troubleshoot and resolve technical issues
• Strong organizational and time-management skills

To apply for this position, write to us at  [HIDDEN TEXT]  and [HIDDEN TEXT] or directly apply through this post.

Job tags

Salary