Desktop Support Engineer

Location

Chennai | India

Job description

• Provide first level of IT support to end user
• Daily open ticket / email request monitoring and aim for closure
• Support for Video Conferences, Audio Conferences & Meeting Support
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Resolving system & application issues / incidents
• Liaise with vendors and other IT functional teams for problem resolution
• Project task handling including but not limited to desktop and software deployment
• Coordination with Support teams on exceptions or Senior / VIP issues
• Maintaining endpoint compliance
• Asset inventory Management – updating & maintaining inventory of assets for the location.
Technical Skills:

• Strong knowledge of Computers in Troubleshooting Hardware & Software issues.
• Good knowledge of Windows 10/11 Google suit, Antivirus, Windows patching, etc. Linux client would be an advantage
• Basic knowledge of printers, laptop hardware , projectors, networking
• Basic knowledge of Audio Conf, Video Conf& AV tools preferred.

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Salary