Location
Hyderabad | India
Job description
Role Purpose
The purpose of this role is to conduct audits to ensure quality compliance within the account.
Do
Stakeholder Interaction
Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
Internal | Delivery Leadership | Audit & training reports, error trends, new process |
Agents | Training | |
Training team for Account | Training content and schedule | |
RMAC | Risk compliance | |
DOP Support | Compliance related support as per account SOW | |
External | Clients | Reports on training and compliance |
External Auditors | Audits |
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Deliver
No. | Performance Parameter | Measure |
1. | Audit | Adherence to the calendar; audit targets Compliance % as per audit reports – zero misses |
2. | Process Compliance | Case targets – 2 hours/ week logged to be updated with the process |
Job tags
Salary