SBI Card
Location
Chennai | India
Job description
Productivity/Growth
Monitor CAPE as per the collection strategy
The incumbent has to ensure proper documentation of customer interactions, maintaining MIS report of agency performance trends, review collection feedback on agreed frequency
Operations: Ensure TAT adherence on proper hand-off procedure for payments collected by agency
Ensuring timely raising of vendor bills/provisions for respective location
Need based field support along with FOS basis requirement on selective accounts
Plan structured visit to aligned locations
Perform due diligence on accounts for settlement and ensure wing to wing closure as per policy
People
Motivate team of vendor staff with ongoing support and training
Ensure regular interactive sessions conducted at all agencies for respective area
Track timely hiring; ensure timely certification of field executives as per process and defined timelines
Regular performance review with Vendors for all critical metrics to track the portfolio health and performance trends
Communicate targets timely across vendors
Compliance
Ensure compliance with business policy, collections procedures and audit requirements
Reinforcing compliance standards with vendors/vendor staff to drive adherence to code of conduct
Ensure data security using secured data transfer modes and data purging as per policy
Ensure timely audit of vendor processes and documents for multiple agencies in respective area
Raise alarms appropriately as per compliance procedures.
- Deliver on Resolution, Normalization Roll Back, Recovery numbers as per assigned target
- Timely and 100% allocation of accounts to field vendor
- Secure transmission of data to vendors; 100% SVCL Coverage
- Timely training and DRA certification of field executives as per regulatory guidelines
- Should possess strong execution skills along with ability to identify root causes of problems
- Strong team management and vendor management skills
- Negotiation skills
- Knowledge of MS Office
- Ability to work in teams
Post-Graduate / Graduate Degree or equivalent educational qualifications
Preferred 1 - 4 years of Field Collections Experience.
Experience in handling outsourced vendors would be an added advantage.
Credit Card Collections
Job tags
Salary
