IT Support Manager

Location

Bangalore | India

Job description

Job Title
IT Support Manager

Job Description

The IT Support Manager is responsible for managing multiple projects and reporting the status of project execution to various stakeholders.Activities performed include risk management, compliance management, change control management, data governance, security, strategic communication, budget planning, data analytics, and systems integration. The IT Support Manager will manage the end to end project lifecycle while working within budget, resource and schedule constraints. The person in this role will mentor cross functional teams in using the Agile development methodology to deliver anticipated business value from projects on time and within budget.

Here, you will make an impact by:

• Managing delivery of small and large projects within the IT organization
• Reporting the status of the program to various audiences (e.g. IT, Business, Executive)
• Coordinating activities across multiple teams including business, IT, and external suppliers to build integrated project and program plans
• Providing weekly detailed management reporting
• Driving adoption and use of the Agile methodology on projects including mentoring project team members on the methodology and managing Agile ceremonies
• Managing the demand backlog and project instances within Jira including creating project reports and dashboards
• Working collaboratively both within IT organization and with our external suppliers
• Identifying and managing key risks, assumptions, issues, and dependencies and taking action and/or decisions
• Removing team level impediments, resolving conflicts, anticipating challenges, identifying risks and recommending mitigations
• Ensuring alignment across all workstreams to project plan
• Facilitate open communication among team members and stakeholders; promoting positive team dynamics to ensure members collaborate and work effectively
• In-depth planning of complex legacy systems integrations to work with new technology platforms
• Good financial acumen
• Planning and management of schedules for data migrations from on-prem legacy systems to new cloud-based platforms through APIs and data transformation migration utilities

Minimum Qualifications

• Bachelors degree in Computer science, Business or related field (completed and verified prior to start)
• 5 years experience as an IT Project Manager in private, public, government or military environments (large and small projects)
• 2 years experience using Jira for agile project management
• Proficient in Microsoft Project, MS Office applications including: Word, Excel, PowerPoint and Outlook Understand all aspects of software development lifecycle
• Demonstrated results managing various SDLC methodologies (Agile, Scrum, Waterfall etc)

Additional qualifications that could help you succeed even further in this role include:

• Lean/Six Sigma Green belt (or other process improvement disciplines).
• Strong communication, facilitation and presentation skills across technical and senior operational management audiences.
• Experience in an Oracle EBS environment.
• Healthcare Order to Cash experience (preferred)
• Agile methodologies
• Strong communication, facilitation and presentation skills across technical and senior operational management audiences
• Ability to identify/mitigate risk while pushing team effort towards a collective timeline
• Familiar with various IT and PM tools (e.g. Jira, Smartsheets, etc.)
• Experience in one or more of the following areas:
  • UI/UX Design and Development.
  • EAI / API integration using tools like Mulesoft and/or Oracle Fusion Middleware.
  • Oracle EBS, PL/SQL, Data Analysis and Engineering.
  • Cloud (AWS/Azure), SaaS / PaaS Support and Engineering, CI/CD .

Job tags

Salary