Michael Page
Location
Pune | India
Job description
Location : Pune Timing : 1:00PM – 10:00PM / 4:00PM to 1:00 AM - Work From Office Weekly day off:
Sat, Sun (depending on the process requirement) We are looking for a skilled Quality Lead/ Supervisor who would be responsible for leading the quality team in Finance Shared Services for one of our clients. What you’ll do on a typical day: · Process management: Auditing of 10% of the volumes for every in-scope process daily. Monitoring the quality KPI’s for all the process under FSS (in scope functions under P2P OTC, Reporting) and reporting the same out timely to the leadership team. · Quality Management: Drive sites quality performance by driving and leading the Root Cause Analysis, and Action Plan to fix recurring errors . Ensure all the process documentations are updated regularly and shared with the respective teams. · Team Management. Regular performance review with the team members against set KPI’s and providing constructive feedback regularly. · Stake holder management : Regular connects with FSS leads and managers to review quality matrix’s. · Process Improvements : Regular process review to identify the process gaps and work proactively on finding effective controls and collaborating with all the internal teams to achieve process improvements. · Continuous Learning and Professional Development of the team members: Identifying training needs of the team members across the site and creating training plans to mitigate gaps. · Reporting : Managing the reporting of various quality analysis required by the various leadership team. At a minimum, you’ll need: · Ability to work flexible hours depending on the process requirements. · At least 10+ years of experience in working in various Finance domains (P2P and OTC) team. · At least 4+ years related experience in quality roles within OTC/P2P and on paper team handling roles. Contact- [email protected]Job tags
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