Tata Group
Location
Delhi | India
Job description
Job Description
Greetings from TCS !!!
TCS has been a great pioneerin feeding the fire of young techies like you.
We are looking for - Service DeskManagement - Lead
Experience Range: 6 to 10years
Location:- Delhi , Gurgaon
Job description
Service Desk Management , IM, Customer Handling Expereince, KM
Responsibilities
. Manage the Service Deskteam and evaluate performance
. Manage all escalationsrelated to Service Desk with site SDM's
. Manage all vendors relatedto Service Desk
. Manage SLA's and KPI's onmonthly basis
. Participate in hiring ofservice desk resources at lead level
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
Job tags
Salary
