Technology Services Engineer III
Walmart Global Tech India
Location
Chennai | India
Job description
Position Summary...
What you'll do...
About Team: Enterprise Business Services is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, Associate Digital Experience.
Team is looking for an experienced Finance Support Engineer who will handle support and maintenance tasks for the applications in scope.
This role demands comprehensive knowledge of support systems and tools including Incident management, handling escalations, abilities to provide quick and effective workarounds and solutions to facilitate seamless and smooth functioning of the applications.
What you'll do: - Ability and flexibility to work on priority production ticket and On-Call/production support.
- Ability to work independently under limited supervision and assist with testing and documentation for the fixes or changes.
- Ability to work on legacy interfaces integrated to SAP and should have strong Knowledge of other key integration points with SAP.
- Ability to critically analyze problems submitted by SAP users to determine root cause and then recommend best solutions.
- Perform initial testing of problem fixes, change request, enhancements, and new functionality Assist with training activities.
- Strong analytical and problem-solving skills, and ability to work in customer centric environment.
- Should have exposure working on change request and Charm process.
- Provide solutions including how to leverage standard SAP ECC Finance functionality and how to enable requirements while maximizing the ROI.
- Demonstrates the ability to translate business needs into requirements, solutionism, work with technical and other teams to deliver the same. Prepare relevant documentation.
- Must be able to dive into existing configuration to figure out how objects need to be enhanced. Proven ability to provide functional direction for complex SAP system issues
- Provide accurate timelines for specific tasks assigned and be accountable of it.
- Provide end-user support especially during Month end close and on Call support.
- Work with innovative mindset to improve delivery and be overall accountable for the work.
- You will support the local and global community, in developing functional designs, making configuration changes and testing SAP application developments.
- Experienced in –
- SAP Finance modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Banks (including integration), and Treasury.
- Working knowledge of Cost Center, Profit Center accounting.
- Strong functional and technical knowledge on SAP ECC. Exposure to S4 HANA is nice to have.
- Extensive experience with FI/CO integration with other process modules, including Sales and Distribution (SD), Purchasing, Material management and Plant Maintenance
- Worked on Interfaces with banks, external parties, transmission of payment files, acknowledgments, MT940 files etc.
- Awareness about middleware like PI, SWIFT etc.
- Ability and flexibility to work on priority production ticket and On-Call/production support.
- Ensure availability and flexibility to be able to work across all shifts - Morning, General, Evening and Night to cover the application during US business and non business hours.
- Providing timely and high-quality resolutions to incidents and service requests.
- Provide proactive and reactive support to application and operational issues across production and other environments.
- Ensure incidents are resolved on time.
- Effectively acknowledge and handle escalations and ad-hoc requests coming up during US business hours with accurate communication and transition to the following shifts.
- Should be able to work with the team and or independently on incidents and issues.
- Work with cross-functional teams to resolve issues and escalations.
- Clearly document issues, knowledge, RCA and infrastructure details for future reference.
- Identify frequently occurring issues and problems and work towards incident reduction.
What you'll bring: - B.E./ MBA/ M.Com with Finance specialization or any other relevant qualification.
- Minimum 5-8 years of experience in production support/ application enhancement projects in Finance (SAP Finance (AP, AR & GL, FA, Banking sub-modules)
- SAP Treasury knowledge is added advantage
- Knowledge and hands-on experience in SAP Finance/ Treasury implementation / Production Support experience.
- Must have hands-on knowledge and experience on support tools - Service Now, JIRA, etc.,
- Detailed and effective communication skills for documenting the features tested and bugs found.
About Walmart Global Tech From entry-level to executive positions, Walmart provides limitless opportunities for growth, and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of Finance Technology, EBS builds / supports the SAP finance & Treasury solution across US, CA, PR, CN, MX and CAM countries. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career.
Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 5 years' experience in production support, software support, or technical support.
Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Both software and hardware troubleshooting., Technical support operations, account management, or customer support.
Primary Location... RMZ Millenia Business Park, No 143, Campus 1B (1st -6th floor), Dr. MGR Road, (North Veeranam Salai) Perungudi , India R-1760548
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