Zensar Technologies Limited
Location
Pune | India
Job description
Job Title : Service Desk Engineer
Location : Pune
Experience : 3 Years
Mandatory/Primary Skill sets/Must have : Service Desk, Customer Service, Outlook, O365, MS Office, MS teams, Installation Configuration
Secondary Skills/ good to have skills : Ticketing Tool
Shift Time is – 24x7 Rotational shifts '
Job Description ': Job description: This position will provide day-to-day Information Technology (IT) technical support for Danaher Corporate employees. The role will be responsible for supporting PC software and hardware, remote access tools, Mobile Devices and other IT elements. Strong remote troubleshooting skills are necessary, as the role will support customers both in person and remotely. Prior experience supporting executive level customers is required.
This role will heavily focus on Executive level IT support up to and including the CEO suite level. Exceptional communication and troubleshooting skills are a must. A strong familiarity with the ITIL framework, including Request and Incident management are necessary.
Job Details : - Deliver high quality customer service and technical support to our US and Global clients.
- Resolve technical issues and answer queries surrounding computer hardware, software, network, and telecommunications systems that originate by telephone, voice mail, or email , Office 365 .
- Record, maintain and update records in the Incident Management system
- Performs analysis of problems and assist with corrective action to restore functionality
- Work with technical or development staff to resolve recurring problems and issues with applications and/or products
- Document and submit problem resolutions to the Service Desk knowledge database in order to assist other Help Desk personnel with problem resolutions
- Follow documented processes
- Escalate issues as appropriate
- Seeks opportunities for continuous process improvement
- Along with the rest of the team, meets or exceeds all department goals
Technical Qualifications : Proficiency in supporting the following products : - An Intel based computer running Windows OS /MS Office or higher, with dual monitors and an Apple MAC Required
- Microsoft Windows Server Operating Systems
- Microsoft Office365 Suite (Outlook Email and Calendars)
- Active Directory User Administration
- Desktop and laptop hardware, as well as printers, Lan/Wan functionality
- Remote support technologies (VPN, Citrix, RDP, Internet, Explorer)
- Knowledge of ITSM Tool – JIRA
- Work experience required
- Minimum 3 years of experience working in an Enterprise IT environment.
Job tags
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