Genpact
Location
Secunderabad | India
Job description
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people .
Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Associate - Service Desk
This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation.
Responsibilities
. Assist end users through chat sessions, addressing their queries and concerns promptly.
. Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
. Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
. Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
. Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
. Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
. Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
. Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
Qualifications we seek in you!
Minimum Qualifications / Skills
Graduate in any stream
Preferred Qualifications/ Skills
. Good communication skills
. Demonstrate proficiency in the following technical skills:
. PC/Laptop
. Basic Networking
. Chrome, Edge & Mozilla Firefox
. Operating systems
. MS Office 2016
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .
Job tags
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