Sr Support Engineer II (Factory Planner)
Location
Secunderabad | India
Job description
Scope
Core responsibilities to include supporting the Factory Planner product technically and functionally.
About Factory Planner Factory Planner is an intelligent planning and scheduling system. It is an intelligent replacement for the master production scheduling and capacity requirements planning modules, in existing MRP II systems.
Factory Planner is a planning tool which produces a Master Production Schedule, using material and
capacity constraints.
Our Current Technical Environment - Software: Java, GIT, C, C++
- Frameworks/Others: Jenkins, Tomcat Apache, Weblogic, Oracle
- Cloud Architecture: Private cloud, MS Azure
What You Will Do - As a support engineer, you will be responsible for continuous monitoring of systems, software, and hardware
- Work with multiple parties on a day-to-day basis
- Provide all the necessary technical support to customers to overcome any issues.
- Respond and resolve the support requests 24x7
- Should have strong troubleshooting skills
- Must have excellent customer service, verbal and written communication skills to be able to interact with end users of various technical levels
What We Are Looking For - Bachelor's degree (B.E/ B.Tech) with 5-7 years of experience in software support
- Sound knowledge of various operating systems and databases along with shell scripting, Oracle DB, SQL
- Efficient communication skills
- Knowledge on supply chain domain is mandatory. Factory Planner knowledge is preferred.
Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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