Technical Support Manager

Location

Mumbai | India

Job description

Technical Support Manager (West India) Mumbai

About ETAP

ETAP (part of Schneider Electric) is the global market and technology leader in electrical power system modeling, design, analysis, optimization, and predictive real-time solutions. The Company's software technologies ensure that power systems are designed for optimal reliability, safety, and energy efficiency; when deployed in real-time mode, they enable organizations to manage energy as a strategic asset, maximize system utilization, lower costs, and achieve higher levels of financial stability. To date, tens of thousands of licenses of the Company's ETAP and ETAP Real-Time products have been used in demanding generation, transmission, distribution, and industrial power system projects around the world. Visit etap.com for more information.

Position Summary

The Technical Support Manager will be responsible for managing the Training and Technical Support within the assigned customer base in West India. The successful candidate will utilize exceptional technical knowledge to recommend product & Turnkey solutions to potential customers while cultivating new relationships and maintaining current customer relationships.

Job Description

• Providing Demos on ETAP software to customers
• Conducting ETAP training for customers,
• Technical support
• Travel to customers' place for training and demos.
• Managing the ETAP help desk portal tickets

Job Knowledge, Skills and Abilities

• Knowledgeable on ETAP software and keen on learning new features and modules in ETAP software
• Power system design and analysis and keen on learning new technology in the power industry
• Good communication skills.
• Several years' experience in power system and working knowledge in ETAP preferred

Education

• Bachelor's Degree from a four-year college or university in Electrical Engineering

Job Location

• Mumbai hybrid office and home office

Job tags

Salary