Business Operations Manager

Location

Mumbai | India

Job description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

Job Description:

• The Investment Strategy and Technology group consist of 5 components. Delivery Platforms (Analytics, Data, Investments), Strategy & Consulting, and Business Operations. Business Operations, Investments Technology provides a central service to the delivery teams, incorporating Governance, Controls, Finance, Business and Vendor Management.
• The role is responsible for managing the finances, MI, vendor relationships, and supporting the Leadership Team in their activities.
• The successful candidate will be experienced in some or all of the following; Managing finances across multiple teams and outsourced partnerships, managing relationships and supplier governance, MI production and presentation, and preparing presentations for various management levels.
• They will work flexibly and against challenging timelines, contribute to thought leadership and drive process improvements, and provide outputs of the highest standard. 

Responsibilities:

• Resource planning and producing associated finances, leading continual operational improvements
• 3rd party supplier supervision and relationship management
• Preparing high quality and impactful presentations
• Driving process improvements across all delivery platforms, freeing up capacity for the teams to focus on efficient and effective delivery
• Proactively producing relevant and value-add MI for senior leadership
• Providing quantitative and qualitative assessments relating to MI
• Supporting the Leadership Team in achieving their delivery objectives

Skills & Competencies:

• Vendor supplier supervision and relationship management
• PM approach using Agile.
• Communicating vendor responsibilities and obligations
• Establishing vendor performance standards and suggesting improvements
• Updating, renewing, and cancelling vendor contracts whenever needed
• Ensuring all vendor activities adhere to our company policies
• Conducting research on available vendors to determine which vendors offer the best pricing and product quality.
• Maintain an inventory of all 3rd party applications with correct owner & tiering. Ensure record of all monitoring activities throughout relationship
• Preparing high quality and impactful presentations
• Proactively producing relevant and value-add MI for senior leadership
• Providing quantitative and qualitative assessments relating to Vendor
• Supporting the Leadership Team in achieving their delivery objectives
• Strong Presentation and MIS skills using Power BI is an added skill which will be helpful
• Self-starter with a tendency to behave proactively over reactively
• High ability to challenge the status quo, thinking differently, expressing new ideas and providing an objective opinion
• Ability to articulate problems, ideas, concepts and solutions to stakeholder

Experience Required:

• 7 - 12 years of total experience.
• Exposure of Vendor management & oversight as in reviewing & monitoring vendor performance.
• Creating reports on vendor specs.
• Exposure in handling global vendors & stakeholders.
• Background in a PMO, Business Management, or MI production role
• Understanding of scaled agile methodologies such as Quarterly (PI) Planning
• Financial reporting
• Vendor and/or relationship management
• Producing impactful presentations
• Ideal systems experience: Oracle Fusion & Service Now

Job tags

Salary