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Customer Experience Manager


Zolo


Location

Mumbai | India


Job description

● Lead and motivate a team managing housekeeping,

food, maintenance, Wi-Fi, laundry, and hostel

services.

● Maintain high team discipline and flawless record-keeping.

● Achieve and uphold a Customer Satisfaction Score of

4+ across services.

● Ensure strict process compliance and seek operational

improvements.

● Develop and train the team for growth and professionalism.

● Handle daily operation escalations effectively.

-Responsible for generating leads for the property

-Maintaining the occupancy of the property


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