Client Relationship Management (CRM)

Location

Ahmedabad | India

Job description

Company Overview

Entigrity is a leading provider of offshore staffing solutions for accounting, CPA, and tax firms across the globe. With a workforce of 2,200+ employees, we have served 600+ CPAs and public accounting firms nationwide. Our services begin at just $11 per hour, making offshore staffing an affordable and practical solution for firms of all sizes. We are a proud independent member of the BDO Alliance USA and have collaborated with IMA to train and upskill professionals in India. Entigrity has also signed MOUs with the Governments of Gujarat and Kerala to boost employment and create jobs in the states. With our strong reputation and track record, we have been recognized as the Dream Employer of the Year and received the Best Employer Brands 2023 award.

Job Overview

We are seeking a knowledgeable and experienced Client Relationship Manager (CRM) to join our team. As a CRM, you will be responsible for managing relationships with our clients, ensuring their satisfaction, and driving customer retention. This is a mid-level position with 4 to 6 years of experience. The job is located in Ahmedabad, Gujarat, India, and is a full-time role.

Qualifications and Skills

• 4 to 6 years of experience in client relationship management or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to collaborate and build relationships with internal and external stakeholders
• Experience in onboarding and implementing solutions for clients
• Proven track record in customer retention and client satisfaction
• Proficient in using CRM software and tools
• Knowledge of the accounting industry is a plus
• Bachelor's degree in business administration, marketing, or a related field

Roles and Responsibilities

• Manage relationships with clients and serve as their primary point of contact
• Understand client needs and provide solutions to ensure their satisfaction
• Collaborate with internal teams to ensure effective onboarding and successful implementation of services
• Monitor and track client accounts to identify opportunities for upselling and cross-selling
• Proactively address client issues and resolve them in a timely manner
• Conduct regular meetings and check-ins with clients to ensure ongoing satisfaction
• Prepare and deliver client reports and presentations
• Stay updated on industry trends and best practices to provide valuable insights to clients
• Work closely with the sales team to identify expansion opportunities within existing accounts
• Maintain accurate and updated client records in the CRM system

Job tags

Salary

Rs 9 - 12 lakhs p.a.