AVASO Technology Solutions
Location
Gurgaon | India
Job description
AVASO
Technology Solutions is currently seeking a Regional Information Technology Lead with a passion for the IT area. As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brand s. Website :- com/ Position : Regional Information Technology Lead Location : Gurugram, India Position t ype: Full-time contract Job Description Provide technical support as a point of contact for IT for the site. End-user desktop, laptops, and office IT with smart hand support for network and servers. Installation support for various software on end-user systems and servers when required New users onboarding preparing IT assets and tools. Offboarding support, collecting IT assets sanitizing IT assets, and keeping them in stock. Executive / VIP support. Coordination and remote hand support to the backend team for Network & and server smart hand support. IP phone, Video conference support, Level 1 Multifunction printer support. Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. Supporting midrange servers. Supporting network devices such as switches, routers, and Wireless APS with the help of the backend team. Handing tickets on ServiceNow or a similar ticketing system. Troubleshooting VPN. Application support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. Troubleshooting MS Windows 10. Troubleshooting MS Office 365 issues for end-users. Office IT Asset Management. Coordinate external vendors when engaged for support. Work independently and coordinate in-house IT projects. Engineers should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog, and maintaining SOPs and Runbooks for global team use Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning Should be leading the project support team Asset/stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Co-ordination Maintenance office and environment Actively coordinating with cross-functional departments like Finance, HR & Procurement Act as lead or N+2 DESIRED SKILLS & EXPERIENCE 10+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. Knowledge & and experience with ServiceNow or similar ticketing systems. Understanding of Server ( Windows, Linux, DB ) Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. Self-disciplined and highly motivated. Good decision-making skills Should be able to prioritize workload based on SLAs and user impact. Managing Vendors Monitoring and acting as Project Coordinator.Job tags
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