Location
Jaipur | India
Job description
Responsibilities:
Operations Management
- Define mechanisms for governance, performance review, quality and utilization
- Manage expenses, assets, timesheets and departments. SharePoint
- Present regular summary of usage, expenses and cost-to-revenue ratio to leadership
- Bring new ideas for improvement in quality, utilization and profitability
- Explore new tools, platforms to improve productivity
- Work with RMs in managing the team, delivery, escalations and grievances
Resource Management:
- Develop and implement resource allocation strategies to ensure the right resources are assigned to projects based on skill sets and availability.
- Monitor resource utilization and workload to optimize efficiency and productivity.
- Work closely with the department to identify training and development needs for employees to enhance their skills and abilities.
- Oversee resource forecasting to prepare for future project requirements and expansion plans.
- Work with talent acquisition and account managers for resource requirements
Resource Alignment for customers and partners
- Manage the bench pool of employees, ensuring their skills are up-to-date and aligning their capabilities with potential project requirements.
- Facilitate the transition of bench employees to active projects, minimizing downtime and maximizing resource utilization.
- Coordinate with Department and project managers to identify suitable roles for bench employees based on their skill sets and interests.
- Develop and nurture strong relationships with clients to understand their needs and preferences.
- Work with customers and partners in processing of profile
Vendor Management
- Identify the suitable vendor and perform due diligence
- Shortlist candidates and manage assessment
- Review vendor timesheets, invoices and other expenses
- Perform quality assurance on the vendor resource
Project Management: (Add-on)
- Collaborate with project teams to define project scope, objectives, and deliverables.
- Develop and maintain project timelines and milestones to ensure projects are completed on time and within budget.
- Conduct regular project status meetings with teams to track progress and address any issues or risks.
- Provide guidance and support to project managers, helping them overcome challenges and ensuring successful project execution.
Requirements
- Masters degree in Business Administration, Management, or a related field.
- Proven experience (7+ years) in an operations Manager or similar leadership role.
- Proven experience in resource management and project management, preferably in a similar industry or domain.
- Strong leadership and team management skills, with the ability to motivate and inspire team members.
- Excellent communication and interpersonal skills to liaise with clients effectively and internal stakeholders.
- Solid problem-solving and decision-making abilities to handle complex situations and meet project objectives.
- Sound knowledge of profile management and workforce planning techniques.
- Familiarity with project management tools and methodologies.
- Demonstrated ability to work under pressure and meet tight deadlines.
- Attention to detail and a focus on delivering high-quality results.
Preferred qualifications (optional):-
Certification in Operations
- Management or related field
Job tags
Salary
