Location
Bangalore | India
Job description
- A Professional Technical Writer is responsible for creating documentation that clarifies the products features and benefits
- They work on requirements like content strategy or scoping out existing and new products/services to ensure all necessary information has been included for users to understand what theyre learning with current documentations
- Technical writing must be clear, concise and easy for readers in the target audience to follow, understand and act upon
- These are key components of effective technical writing
- The Technical Documentation Specialist will write, publish and distribute technical documents, including user manuals, workbooks, reference guides, release notes, interface documents and service bulletins for software applications/hardware
What you'll be responsible for
- Develop comprehensive documentation that meets organizational standards Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative approaches for improvement Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
Qualification and other skills
- Bachelor s degree in relevant technical field
- 5- 7 years industry experience as an effective technical writer
What youd have
- Should have experience in API Documentation with strong expertise in technicla & Architectural diagrams design
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Why join us
Impactful Work : Play a pivotal role in safeguarding Tanlas assets, data, and reputation in the industry.
Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Innovative Environment : Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated
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