ServiceNow Delivery Manager
Location
Pune | India
Job description
Overview of the Role:
The ServiceNow Delivery Manager is responsible for the resourcing, development, and execution of a portfolio of projects or programs for the organization. You will be responsible for ensuring that every aspect of the program is completed on time and within budget and act as a liaison between the individuals working on the program and key stakeholders.
General Responsibilities: - Oversees all aspects of assigned programs throughout project lifecycles to ensure completion within the defined scope, quality, time, and cost constraints.
- Strategize, implement, and maintain program initiatives that adhere to organizational/operational objectives.
- Maintain organizational standards of satisfaction, quality, and performance.
- May oversee multiple project teams, ensuring program goals are reached.
- Implementing and managing changes and interventions to ensure project goals are achieved.
- Resolve projects' higher scope issues.
- Work closely with cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiative.
- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
- Identify, analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
Experience / Qualifications - A university degree required (i.e. Bachelor's degree) or equivalent relevant work experience.
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
- Strong communication skills; oral, written and presentation.
- Strong organization, planning and time management skills to achieve results.
- Strong personal and professional ethical values and integrity.
- Holds self-accountable to achieving goals and standards.
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.
- Possess over 8 years of experience in successfully leading enterprise-level global IT service delivery projects.
- Defines ITIL best practices, documents, and leads the Change Authority Board to optimize service delivery processes, ensuring consistency and adherence to services.
- Proficient in developing and implementing strategies for the efficient deployment, maintenance, and enhancement of Global IT Systems, with a specific focus on replacing legacy IT systems.
- Knowledge of ServiceNow implementation, ensuring successful adoption and integration into service delivery processes.
- In-depth knowledge of the ITIL framework and Project Management Standards.
- Skilled in establishing and maintaining metrics, creating dashboards to analyze key performance indicators for project implementation, and service delivery.
Job tags
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