IHG Hotels & Resorts
Location
Sahibzada Ajit Singh Nagar | India
Job description
Leading the way managing guest experiences, team performance and hotel operations
Prioritising workload and ensuring your team deliver authentic, memorable experiences
Developing your teams skills to drive results that positively impact on hotel performance
Having authentic conversations with guests to resolve issues, queries or concerns
Being first point of contact for any critical emergency situations
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Requirements
Minimum Diploma or equivalent, some college preferred
2 years front desk/guest service leader experience
Must be fluent in spoken and written English
Other languages may be preferred
Basic mathematics skills
Excellent communication, problem solving, reasoning and motivational skills
Long periods of standing in the front desk areas and occasional lifting of heavy items
Working knowledge of hotel property management systems like Opera beneficial
Willingness to work evenings and weekends
Job tags
Salary
