Associate Customer Experience Manager

Location

Chennai | India

Job description

About ZoloÂ

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we have swiftly emerged as one of the fastest growing co-living players in the market.Â

Zolo is always evolving. We believe in constantly raising the bar and pushing ourselves to new heights. This means that we are always looking for ways to improve and innovate, whether it is through new technology, better design, or more efficient processes. By embracing this principle, we have become one of the most dynamic and forward-thinking companies in the coliving industry.Â

Finally, Zolo is more than just a coliving platform. We are a community that fosters growth and personal development. Our founders believed that potential, not just pedigree, was the key to success, and that is why they built Zolo around the principle of thinking like an owner. Hence, we seek passionate individuals ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule!Â

What will you do in a nutshellÂ

We're on the hunt for a supercharged ACEM to rock our world! You'll be the maestro of all things accommodation-managing it like a boss, dazzling new customers with your charm, and turning them into raving fans. You'll also be the mastermind behind housekeeping, maintenance, and security ops. Plus, you'll own the front desk, tackling customer queries like a pro! Oh, and don't forget about the administrative wizardry-reporting like a champ! Get ready for a 50/50 adventure of sales and operations. Let's make magic happen!Â

Your role in detailÂ

Associate Customer Experience ManagerÂ

• Lead and motivate a team managing housekeeping, food, maintenance, Wi-Fi, laundry, and hostel services.Â
• Maintain high team discipline and flawless record-keeping.Â
• Achieve and uphold a Customer Satisfaction Score of 4+ across services.Â
• Ensure strict process compliance and seek operational improvements.
• Develop and train the team for growth and professionalism.
• Handle daily operation escalations effectively.Â

What will you learn while at ZoloÂ

• Growth mindset: Join a company that constantly raises the bar and pushes itself to new heights, fostering a culture of continuous improvement and innovation.Â
• Entrepreneurial thinking: Embrace the opportunity to think like an owner, taking ownership of projects and contributing to the growth and success of the company.Â
• Leadership and mentorship opportunities: Grow your leadership skills by taking on responsibilities and mentoring junior team members, fostering a culture of knowledge sharing and development.Â
• Co-living industry expertise: Gain valuable knowledge and experience in the dynamic and rapidly growing co-living industry, shaping the future of shared living spaces.Â
• Cross-functional collaboration: Collaborate with diverse teams and departments, fostering a multidisciplinary approach to problem-solving and expanding your professional network.Â
• Agile work environment: Thrive in a fast-paced and dynamic work environment, where adaptability and flexibility are key to success.Â
• Process optimization: Contribute to streamlining and improving operational processes, learning best practices and enhancing efficiency.Â
• Data-driven decision making: Develop skills in analyzing and interpreting data to drive informed decision-making, contributing to the company's strategic initiatives.Â

What qualifications can enhance the chances of shortlisting

• Bachelor's degree in relevant field.Â
• Proven experience in operations, preferably in hospitality.
• Strong leadership and problem-solving skills.Â
• Excellent communication and compliance knowledge.Â
• Ability to work independently and as part of a team.

Why could Zolo be the ideal fit for youÂ

Looking for a workplace that values learning and growth Zolo is the perfect place for you! Our employee-friendly policies and talented team members create a dynamic environment where you can thrive. We're a close-knit group of professionals who are passionate about excellence and supporting one another. Don't miss out on the opportunity to join a team that's constantly pushing the boundaries! If you're a top talent looking for an exciting and fruitful experience, then apply now to become a part of the Zolo family. Trust us, it will be a journey you won't want to miss!

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