QI Spine
Location
Mumbai | India
Job description
Job Title: Corporate Trainer - Sales and Customer Experience
Location : The Centrium, Kurla West, Mumbai Position Summary We are looking for a full-time, on-site Corporate Trainer - Sales and Customer Experience to join our team in Mumbai. As a Trainer, you will be responsible for training and developing the selling and service capabilities of our sales force team by conducting systematic assessments and creating, designing, developing, and delivering training programs in a fast-paced and dynamic environment. Duties And Responsibilities Develop and coordinate training programs (online, offline, and coaching) and content plans for various target groups (Customer Service/Inside Sales New Hire and Existing team training). Design the training plans for soft skills, communications skills (across various lines of service, and calls), and targeted training to deliver quality metrics of the Customer Support team Conduct periodic Training Needs Analysis and implement programs to improve existing customer service levels Coordinate with the Training Admin for training calendar, participation, certification process, etc. Perform skills gap analyses to identify areas of improvement Responsible for process, product, sales, and service training Accountable for achieving individual training performance metrics Establish standardized methods for delivery, evaluation, measurement, performance, and reporting for Learning and Developing programs Leverage technology, to initiate innovative learning and communication practices Build and maintain relationships that align training delivery with operational success Education Requirements Any Graduate / Post Graduate Skills & Attributes For Success Understanding of contact center technology, processes, and operations Robust training /accreditation program design experience Excellent communication skills, both written and verbal Proficiency in using Microsoft products such as Excel, PowerPoint, and Word Customer-centric and attention to detail Ability to work both independently and in a team environment Ability to multi-task, prioritize, and meet timelines on deliverableJob tags
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