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Information Technology Associate


The Job Shop - India


Location

Mumbai | India


Job description

SALT (new JD for IT)

Knowledge required:

o Hardware and Networking(MacOS and Windows systems)

o Printers(Network)

o Procurement

o Internet lines,Firewall,Switches,NAS Drives, Biometric Attendance

o Helpdesk and Remote support

o Preventive maintenance, and coordination with vendors

o Inventory management

2. What you do:

· Manage MacOS and Windows systems administration, including system installation and configuration, and installing third-party software.

· Handles maintenance of a NAS storage infrastructure, including hardware and software upgrades.

· Assists in the design, deployment and maintenance of all Mac OS and windows based systems for the company in a network/distributed-computing environment.

· Implement and document system enhancements that will improve the reliability and performance of the system.

· Alert management to potential problems and acknowledge emergency events.

· Actively document all processes, procedures and operations for both internal needs and end users when required.

· Work to meet the highest demands of the system uptime.

· Ensure timely renewal of all subscriptions used by the company.

· Act as a liaison for Salt with outside systems vendors to obtain service and assistance.

· Assist in the deployment and maintenance of the backup infrastructure and participate in disaster recovery planning.

· Conduct data restore requests when needed.

· Perform periodic off-hours downtime performing upgrades, installations, etc.


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