Genpact
Location
Noida | India
Job description
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Manager - Support
. Implementation and ensure adherence of Application Support Processes
. Ensure effective Governance of following points:
o Monitor overall progress
o Tickets trending
o Risk and Issue Management
o SLA Compliance
o Escalation Management
. Stakeholder Management: Liaison with both internal & external clients ensuring customer satisfaction.
. Reporting: Publishing of key metrices & reports on required periodicity
. People Management - Resource management including shift planning, productivity measurement, skill development etc.
. Maintain Knowledge base
. Respond to RFP and proposals
. Graduate/postgraduate with IT/Computer Science Background
. Experience in IT application support and Development
. ITIL certification at Intermediate/Expert level
. Prior work experience in Application Support projects is a MUST
. Well versed with Incident, Problem and Change Management Process
. Good project management skills and experience
. Technical background with hands-on development experience (preferably in Microsoft Technologies) in the past
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Job tags
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