HCLTech
Location
Noida | India
Job description
Job Description (Posting).
ITIL Service OperationThe aim here is to make sure the successful and efficient delivery of IT services by completing and properly addressing the requests from customers and users, properly dealing with the service issues, troubleshooting, while also performing normal operational duties. (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA Qualification B-Tech No. of Positions 1 Skill (Primary) Infrastructure Management Services (IMS)-Process-ITIL Auto req ID 1344812BRJob tags
Salary
