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Location

Tamil Nadu | India

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Job description

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Representative for our international chat process. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to handle a diverse range of customer inquiries via chat.

Responsibilities:

Provide Excellent Customer Service:

Respond to customer inquiries and resolve issues efficiently through chat.

Ensure a positive customer experience by addressing customer needs and concerns.

Product Knowledge:

Develop a deep understanding of the products or services offered by the company.

Stay updated on product/service features, specifications, and updates.

Chat Support:

Engage with customers through chat in a professional and friendly manner.

Utilize chat tools and software to provide real-time assistance to customers.

Problem Resolution:

- Identify and troubleshoot customer issues, providing effective solutions.

- Collaborate with other teams to resolve complex problems.

Documentation:

- Maintain accurate and detailed records of customer interactions and solutions.

- Document frequently asked questions and contribute to knowledge base resources.

Multitasking:

- Handle multiple chat sessions simultaneously while maintaining quality service.

- Prioritize and manage time effectively to meet service level agreements.

Requirements:

Education and Experience:

- High school diploma or equivalent; additional education is a plus.

- Previous customer service or chat support experience preferred.

Communication Skills:

- Exceptional written and verbal communication skills in English.

- Multilingual abilities may be a plus, depending on the international customer base.

Technical Skills:

- Proficient in using chat software and other customer support tools.

- Basic knowledge of computer systems and troubleshooting.

Customer-Focused:

- Demonstrated commitment to providing excellent customer service.

- Ability to empathize with customers and understand their needs.

Adaptability:

- Ability to adapt to a fast-paced and dynamic work environment.

- Willingness to learn and apply new skills.

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Job tags

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Salary