HCLTech
Location
Bangalore | India
Job description
Job Description (Posting).
Client-Side Issue Resolution: Provide timely and effective L2 support for client-side issues, especially those related to UPN and email address changes within the Office and Teams ecosystems. Troubleshooting And Diagnosis Diagnose and troubleshoot technical issues related to UPN and email address changes. Ensure quick resolution and minimal disruption to end-users. Documentation Maintain detailed records of reported issues, troubleshooting steps, and resolutions. Contribute to knowledge base documentation for future reference. Collaboration Collaborate with cross-functional teams, including IT and support personnel, to facilitate problem resolution. Ensure effective communication and coordination across shifts. Availability Work in 8-hour shifts, with 2 resources dedicated to each shift to provide 24/7 support coverage. Ensure readiness to address issues promptly during your designated shift.Job tags
Salary
