Customer Success Specialist
Sequoiaat India Private Limited
Location
Thiruvananthapuram | India
Job description
Requirements :
- Candidate should be fluent in Hindi.
- We are looking for candidates with 0-2 years of experience (freshers are preferred for the role).
- Qualification: Any Bachelors.
Responsibilities :
- Act as the first point of contact for clients, addressing their inquiries and concerns promptly and professionally.
- Collaborate closely with the sales and customer support teams to understand client needs and requirements.
- Introduce and support customers in gaining in-depth knowledge about our systems and the effects and benefits to their business.
- Assist clients in onboarding processes, ensuring a smooth transition onto our platform.
- Provide basic B2B SaaS knowledge to clients, guiding them on product features and functionalities.
- Proactively monitor client accounts, identify potential issues, and work towards their resolution to ensure customer satisfaction and retention.
- Conduct regular check-ins with clients to gather feedback, assess their satisfaction, and offer assistance.
- Assist in creating customer success documentation and training materials to support clients in utilizing our products effectively.
- Collaborate with cross-functional teams to advocate for customer needs and contribute to product improvement initiatives.
- Collaborating with clients to establish key performance indicators aiding the customer in achieving their goals and evolving the platform to ensure continued success
- Stay updated with industry trends and product updates to provide clients with relevant information and recommendations.
Job tags
Salary