Senior Executive Client Servicing
Location
Mumbai | India
Job description
Hiring pre-requisites:
- Agency experience.
- Work experience: 3-4 years
- Prior working experience with Sports clients
Role Responsibilities & Deliverables
- Strategic
- Receive small - medium client briefs and decode them with the team
- Communication & Coordination
- Regular feedback calls with clients to provide updates, collect feedback and build relationship
- Daily communication with clients to provide updates and collect feedback
- Ensure timely and prompt action (by the team) basis client feedback
- Timely and proactive response to client emails
- Disseminate accurate and complete information to functional teams in a timely manner
- Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
- Document minutes of all meetings (where present)
- Account Management
- Regular feedback calls with clients to provide updates, collect feedback and build relationship
- Daily communication with clients to provide updates and collect feedback
- Ensure timely and prompt action (by the team) basis client feedback
- Maintain and create campaign cost sheets
- Create weekly JSRs
- Manage client logistics & incentives
- Create & compile presentations for client meetings, internal management meetings and case studies
- Pitch new concepts to existing clients, based on specifically identified needs of the client
- Competitor analysis to identify process improvements and new potential offerings
- Reports
- Collate data and inputs from functional teams for the purpose of social media and brand analysis report creation
- Create reports for social media and brand analysis
- Finance
- Raise all financial paperwork to clients and review those raised by vendors
- Calculate BCMA accurately
- Regular follow up with the client for due payment and ensure it's release by the due date
- Maintain all financial trackers and update the Associate Account Manager/ Account Manager on the same.
Core Competencies
- Customer Focus
- Inside out knowledge of client business
- Timely resolution of client escalations / feedback
- Platform Knowledge
- Broad understanding / working knowledge across a broad range of service lines
- Competency on MS office products (Word, Excel, Power Point)
- Planning & Organizing
- Tactfully prioritize tasks across brands
- Deliver quality work within deadlines
- Keen eye for detail
- Communication
- Excellent written and verbal skills
- Ability to sell work and ideas, and respond positively to feedback
Job tags
Salary