Senior Executive Client Servicing

Location

Mumbai | India

Job description

Hiring pre-requisites:

• Agency experience.
• Work experience: 3-4 years
• Prior working experience with Sports clients

Role Responsibilities & Deliverables

1. Strategic

• Receive small - medium client briefs and decode them with the team

1. Communication & Coordination

• Regular feedback calls with clients to provide updates, collect feedback and build relationship
• Daily communication with clients to provide updates and collect feedback
• Ensure timely and prompt action (by the team) basis client feedback
• Timely and proactive response to client emails
• Disseminate accurate and complete information to functional teams in a timely manner
• Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
• Document minutes of all meetings (where present)

1. Account Management

• Regular feedback calls with clients to provide updates, collect feedback and build relationship
• Daily communication with clients to provide updates and collect feedback
• Ensure timely and prompt action (by the team) basis client feedback
• Maintain and create campaign cost sheets
• Create weekly JSRs
• Manage client logistics & incentives
• Create & compile presentations for client meetings, internal management meetings and case studies
• Pitch new concepts to existing clients, based on specifically identified needs of the client
• Competitor analysis to identify process improvements and new potential offerings

1. Reports

• Collate data and inputs from functional teams for the purpose of social media and brand analysis report creation
• Create reports for social media and brand analysis

1. Finance

• Raise all financial paperwork to clients and review those raised by vendors
• Calculate BCMA accurately
• Regular follow up with the client for due payment and ensure it's release by the due date
• Maintain all financial trackers and update the Associate Account Manager/ Account Manager on the same.

Core Competencies

1. Customer Focus

• Inside out knowledge of client business
• Timely resolution of client escalations / feedback

1. Platform Knowledge

• Broad understanding / working knowledge across a broad range of service lines
• Competency on MS office products (Word, Excel, Power Point)

1. Planning & Organizing

• Tactfully prioritize tasks across brands
• Deliver quality work within deadlines
• Keen eye for detail

1. Communication

• Excellent written and verbal skills
• Ability to sell work and ideas, and respond positively to feedback

Job tags

Salary