Capillary Technologies
Location
Bangalore | India
Job description
Senior Enablement Manager
At Capillary, we help brands build customer loyalty, and create hyper personalized experiences driving engagement & improving retention. We pioneered the industry with SaaS based total customer experience platform working with some of the fortune 500 companies. We are looking for an enablement pro to join us at Capillary. This is a highly visible role that will require specialized program management skills to ensure that newly hired sales/CS/AM team members are equipped with the necessary knowledge, skills, and resources to become successful contributors to the revenue organization with primary focus on accelerating time-to-productivity and revenue readiness. This role will be a part of our Global enablement function and works collaboratively with sales leaders, product leaders, external vendors and enables a tailored, highly personalized and comprehensive onboarding & ongoing readiness programs. What you will do Program management: In partnership with the Regional sales leaders, marketing & product teams, you will co-create an onboarding curriculum and ongoing readiness programs tailored to different sales/CS roles and levels, embedding various learning avenues such as classroom training, e-learning, workshops, role-playing, and real-life scenarios. Content Development: Create and update onboarding materials in a highly gamified/engaging experience with training guides, presentations, job aids, sales playbooks, and other resources that enable stickiness and faster ramp times. Sales Process & Methodology: We want our onboarding process highly aligned to our sales process - so experience or knowledge of sales methodologies & process would be a great value add. Training Facilitation: Facilitate in-person/virtual sessions for cohorts of new hires or during the initial alignment and foster a positive learning experience. Sales Tools & Technology: Familiarity with sales tech stack and ability to train the teams on effectively using/adhering to software, workflows and process to maximize their productivity. Experiential Learning: Connect the ground reality to learning, work with people in the trenches and simulate a safe space for new hires to practice, fail fast, self reflect and build right behaviors. Performance Evaluation: Clearly define sales ramp and effectively build new hire performance reporting model providing visibility & insights to Regional sales leads. Continuous Improvement: Continuously assess and improve the onboarding program based on feedback from new hires, sales leaders, and other stakeholders. Stay current with industry best practices to enhance the onboarding experience and ensure it aligns with our sales goals Orchestrate Coaching: Work with leaders to embed coaching right from the onboarding stage to build an effective coaching culture. What you will bring Preferably Master's degree with 5+ years of relevant experience Certifications in sales enablement, sales training, adult learning, instructional design or sales methodologies are a plus. Good to have Experienced in tools like mindtickle, GTM Buddy etc.. Proven experience in sales training or L&D from IT Consulting/SaaS background. Understanding of sales & CS processes, methodologies, and techstack is a plus Excellent communication and presentation skills with the ability to effectively convey information to diverse audiences. Demonstrated ability to create engaging and interactive training materials - exposure to instructional design; gamified learning experiences is a strong plus Strong organizational and project management skills, with the ability to handle multiple tasks and priorities simultaneously. Demonstrated proficiency in using sales enablement tools, technology, and learning management systems. Collaborative and team-oriented approach, with the ability to work with cross-functional teams.Job tags
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