Customer Relation Executive- Mumbai (Prabhadevi)
Location
Mumbai | India
Job description
We are having an urgent opening for the position of Customer Relation Executive for a reputed company in the Mumbai (Prabhadevi).
Roles & Responsibilities –
Sales
- To be responsible for making outbound calls on a daily basis using the data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
- Handling Customers & their complaints
- Feedback callings
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data provided.
- To inform potential client's on the company’s products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain guest information onto the company database.
- To ensure guest satisfaction at all times.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure prompt service, polite and professional standards are kept.
- To assist with other departments as required.
People / Team
- To foster good relationships with all internal departments and cross-functional teams.
- To proactively support their managers by suggesting new ideas and questioning thinking where appropriate.
- To refer to senior team members for advice and support.
- To attend all staff meetings and training sessions as and when required.
- To maintain a Guest-oriented approach and demonstrate a professional approach to work and team mates at all times.
- In addition to the above main responsibilities, the lead generator will be required to undertake any other task, deemed to be appropriate to the job role.
- VOC Portal / CRM Portal ( Complaint Handling )
- NSC Complaint handling
- PSF ( Post Service Follow - up) Calls
- Attending the customers at the time of delivery
- Making new thank you cards format and implementing the same
- Maintaining and filing of DAN Copies ( Delivery Acknowledgement Note )
Qualification : - MBA (Marketing/Operations), BBA or Bachelor’s degree in any field,
B.tech.(mech/auto).
Customer Relation Executive,CRE
Designation: Customer Relation Executive- Mumbai (Prabhadevi)
Vacancies: 1
Experience: 3.0 Year(s) - 5.0 Year(s)
Job tags
Salary
Rs 3.6 - 5.4 lakhs p.a.