Team Lead

Location

Noida | India

Job description

Job Title : Team Lead Location : Noida
Experience : 3+ Yrs - overall (min 1 yr in Team Handling in BFSI)
Skills : International Voice BFSI Domain exp is mandate

Job Description :
• To motivate, develop and mentor team members in a dynamically changing environment
• Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SME's.
• Answer operations related queries from the client.
• Drive process performance to achieve and exceed SLA deliverable.
• To create a conducive and stimulating environment for the teams to accomplish their goals.
• Manage expectations of his/her team members and proactively should be able to sense their needs.
• Represent the organization and participate in client visits and reviews.
• Ability to drive process, performance & transformation
• Maintain delivery dashboards with analysis
• To be a part of the client calibration call to have better understanding of the process
• Team lead will be doing 2 transactional quality audits per agent per week.

Job tags

Salary