Interacting and delighting customers across channels such as calls, Instagram, WhatsApp Business, Emails, Chat
Creating itineraries, working on pricing strategies and closing sales with customers
Learning and being up-to-date with deals on our platform, including USPs, How to get there information, Awards won etc. to pitch the deal in the best possible manner
Resolving customer complaints and building a post-case brief to better handle similar cases in the future
Handling CRM to manage leads better
Supporting outbound campaigns as and when required
Collecting reviews & and feedback from guests
Strategizing campaigns with the Digital marketing team to drive sales during festivals, need periods taking into account the needs of travellers
