Conducting a detailed need analysis to engage with the customer & position TML products according to the identified need of the customer
Performing the demo process highlighting the benefits of the product to the customer and also comparing with competition
Addressing all product related queries/objection by the customer and involve the DSM when required.
Marketing the various value-added services available to the customer
Generating quotations for the customer based on their requirements and considering the prevalent schemes/offers & guiding the customer on the financing options, RTO process, insurance, booking amount etc.
Continuous follow up with the customer at each stage to convert the C0 to retail.
Getting commitment sheet signed off from the customer after booking of the vehicle & confirms the booking by accepting booking amount, opening yellow form and completing all document requirements
Calculating the estimated time of delivery, explaining the delivery processes to the customer & scheduling delivery time with the customer and confirms after discussion with the logistics department
