Cloud Monitoring Specialist

Location

Pune | India

Job description

• 5 + years hands-on administrative experience with Solarwinds products like NPM, SAM, NTA, NCM,DPA
• Configure custom alerts based on system criticality and customization of Orions web console, custom properties, and views.
• Review SolarWinds data to determine capacity requirements.
• Excellent communication, analytical and problem-solving skills.
• Collect and analyze network/server monitoring data to assist with determining the root cause of performance issues.
• Identify and research recurring issues and work closely with application owners and support teams on root cause, corrective actions, and long-term remediation plans.
• Collaborate with technical teams (Developers, Sys Admins, DBAs etc.) to define, implement, and enhance enterprise monitoring services based on business requirements.
• Work closely with technical teams to detect network faults and performance issues and proactively implement monitoring services and alerts to prevent future occurrences.
• Continuously evaluate the services provided by the NOC and capture this information in reports and metrics.
• Knowledge of PowerShell scripting
• Participate in all review forums to enhance the process and procedure involving NOC operations.
• Experience with diagnostic and monitoring tools such as AppInsights, Data Dog, UILA, etc.
• Hands-on experience troubleshooting Windows L2/L3 issues.
• Hands-on experience with Windows Server patching activities
• Create, operationalize, and manage NOC SOPs including quarterly reviews and adjustments.
• Perform resolution steps and configuration adjustments as and when needed.
• Active participation in stand-up meetings, Conference Calls, Bridge/Incident Calls, documentation and RCA preparation.
• Execute all corrective actions identified as part of post-incident reviews / RCA.
• Develop and maintain Knowledge base articles, Issues tracking in Jira and configure various workflows.
• Experience leveraging agile methodologies (i.e., Scrum Ban) to manage project work.
• Familiarity with Service Desk platforms (i.e. JIRA, Remedy, Service Now etc.)
• Create weekly analysis reports on alert history, trend and problem detection and SLA breach reports
• Flexibility to work as On-call support during weekends if required and ready to work in a constantly changing environment5-7

Mandatory Requirements:

• We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router

• These at-home technical requirements are subject to change with any scheduled re-opening of our office locations

Job tags

Salary