Location
Mumbai | India
Job description
Overview
The Customer Support role is crucial to our organization as it serves as a direct point of contact for our customers. This position plays a pivotal role in ensuring customer satisfaction providing assistance and resolving issues in a timely and professional manner.
Key Responsibilities
- Responding to customer inquiries via phone email or chat
- Assisting customers in troubleshooting product or service issues
- Providing information to potential customers about products and services
- Resolving customer complaints and conflicts
- Documenting customer interactions and transactions
- Escalating unresolved issues to the appropriate teams or individuals
- Maintaining a high level of professionalism and customer service etiquette
- Collaborating with other teams to ensure seamless customer experience
- Contributing to the development of support resources and materials
- Participating in ongoing training and professional development
- Identifying and implementing process improvements to enhance customer support
- Meeting and exceeding customer satisfaction goals
- Adhering to company policies and procedures
- Managing and prioritizing multiple customer issues effectively
- Adapting to changing priorities and work demands
Required Qualifications
- High school diploma or equivalent
- Prior experience in customer service or support role
- Excellent communication skills both verbal and written
- Strong problemsolving abilities
- Ability to remain calm and patient under pressure
- Empathetic and attentive to customer needs
- Proficient in using customer support software and tools
- Ability to multitask and prioritize tasks effectively
- Conflict resolution and negotiation skills
- Understanding of customer satisfaction metrics and KPIs
- Flexibility to work in shifts and adapt to changing schedules
- Ability to work independently and as part of a team
- Attention to detail and accuracy in documentation
- Basic knowledge of product and service offerings
- Commitment to continuous improvement and learning
communication,multitasking,empathy,conflict resolution,customer service,customer,communication skills
Job tags
Salary
