Senior Engineer - Process Quality

Location

Noida | India

Job description

• Work with onsite stakeholders and various functional teams to identify process improvement opportunities
• Handling different digital project .
• Use Continuous Improvement techniques like Value Stream Mapping (VSM) and work with the process groups to represent the as-is process, identify redundant steps and other process waste; and help come up with optimized and efficient process across all the functions
• Gathering data and preparing reports to update senior management on productivity, efficiency and budgets
• Troubleshooting operational issues, developing process routines and implementing best practices
• Actively work with the functional teams to identify process automation opportunities.
• Work with cross-functional teams to document quality processes and projects, get alignment with management/operational teams, implement in operation and monitor progress.
• Coordinate Root Cause Analysis (RCA) for any escalations, quality and efficiency issues using proven techniques like 5-Why, Fishbone, etc.
• Assist the management in devising and optimizing KPIs and benchmarks.
• Conduct Continuous Improvement trainings.
• Ensure SOPs (Standard Operating Procedures) are reviewed per the agreed frequency.
• Develops tools and methods to track and report relevant key performance indicators (KPI s).
• Six Sigma certification is a must and FA process experience is required.
• Experience on Process transitions.
• Adhering to the periodic quality monitoring targets set for each sampling type assigned.
• Timely, accurate and effective feedback and mentoring to agents based on the transactions monitored. Ensuring the agents are aligned to the Voice of the Customer and understand the monitoring standards clearly

Who are we looking for
To succeed in the above mission, following skills/experience/qualification are required:

• 4 to 8 years of experience as Process Improvement or continual improvement area in the manufacturing or service Industry,
• Industrial Engineering / Printing Engineering
• Strong hold in Power BI and other analytical tool , manufacturing 4.0
• Good work on knowledge in MS Excel and PowerPoint
• Ability to work flexible hours.
• Language Proficiency - English, Hindi and any regional languages (Preferred)
• Demonstrated knowledge of Six Sigma, basics of statistics and Lean or Defect prevention methodologies in the contact center environment at least as a team member (Certification preferred)

Personal qualities

• Good Communication and reporting skills
• Self Motivated and Energetic with strong leadership Qualities.
• Sincere, dedicated and hard working
• Ability to work and perform under pressure.
• Must display sense of responsibility towards work and Team spirit.
• Considerate and work in coordination with other teams.

Job tags

Salary