Movate
Location
Chennai | India
Job description
Job Brief: We’re looking for a Trainer who is passionate about teaching others and helping them to succeed. The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used. If you have a strong desire to help others learn and grow, then we want to hear from you!
Trainer Duties: • Provide training and instruction to customer service representatives to ensure successful performance of job duties • Develop online and in-person course curriculum for all job functions. • Provide feedback to managers on the performance of staff members. • Train new employees or retrain experienced staff members. • Maintain a training program schedule and calendar. • Provide training to new and additional locations as needed. • Obtain or participate in continuing education to enhance technical knowledge • Develop and implement new training programs as needed Call Center Trainer Responsibilities: • Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies • Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume • Update and maintain material inventory • Perform other duties as required by supervisor Requirements And Skills: • Bachelor’s degree in psychology, education, or business • 3+ years’ call center training experience • Ability to train all levels of customer service representative. • Strong interpersonal, communication, and presentation skills • Ability to train with presentations, videos, and hands-on exercises. Call - 9677061647 Mail - [email protected]Job tags
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