Technical Analyst/Sr.Technical Analyst
Location
Bangalore | India
Job description
Description
Location: Bangalore
Shift: NS
Must To Have Skills - Minimum 3 years of experience in Service Desk, proficiency in Windows 10 & 7 , Active Directory, Antivirus, Network troubleshooting.
- Excellent communication skills and Experience of speaking with the aboard clients.
- Should not have product based Experience, overall software hardware troubleshooting Exp is mandatory.
- Problem solving, customer focused and open to work in 24x7 environment
- Should have good knowledge of account maintenance, active directory and networking.
- Well versed with ticket management & resolution processes
Overview of Department/Function:
- IT Service desk is primary point of contact for AJG's global employees to contact for their IT related issue resolution.
Job Position Summary - Service Desk is criticaltothe success of our IT organization.
- Increasingly, our customers demand the delivery of a world class service; our delivery of that service can be the difference between success and failure for our customers.
- All Service Desk Analysts are responsible for providing technical assistance and support related to computer systems, hardware, or software.
- The primary Service Desk Analyst role is that of providing first level support through taking telephone calls, handling the resulting incidents or Service Requests utilizing the incident Management and Request Fulfillment processes.
- Responsibilities include initial assessment, triage, research, and resolution of numerous enterprise applications, products, and/or infrastructure components
Primary Responsibilities - Responsible to take international ;calls, report or escalate issues of AJG employees to resolve end user IT issues; (US Shift - Compulsory Night Shift)
- Determinesroot cause and provides accurate, creative, and timely solutions to ensure customer productivity
- Provides a basic level of hardware troubleshooting, repair and installation on specified products to customers.
- Windows 7 and 10 proficiency, O365, Active Directory, Antivirus, Network troubleshooting
Secondary Responsibilities - Exudes professionalism when interacting with all levels of an organization Analyze data, recognize problems, and draw logical conclusions
Desired Skills And Competencies - Excellent communication skills and Experience of speaking with the aboard clients
- Should not have product based Experience, overall software hardware troubleshooting Exp is mandatory.
- Problem solving, customer focused and open towork in 24x7 environment
- Should have good knowledge of account maintenance, active directory and networking
- Well versed with ticket management & resolution processes
Qualifications Education: Graduation is mandatory
Position Hierarchy / Career Path: Technical Analyst - Sr.TechnicalAnalyst - TeamManager - Sr.TeamManager - SDM - SSDM
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