Version 1
Location
Bangalore | India
Job description
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:
· No. 1 Best Large Workplace in Ireland by GPTW
· 5th Best Super Large Workplace in the UK by GPTW
· Best Workplace for Women in the UK & Ireland by GPTW
· Best Workplace for Wellbeing in the UK 2023 by GPTW
· Top 10 Best Place to Work UK by Glassdoor
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!
A role working for an established Managed Service Provider, providing remote support in the finance industry has become available. Initially making up a team of 4, this role will be working on a dedicated customer account in a secure working environment. The role will be crucial in the efficient delivery of Level 1 support services and will conduct the following responsibilities:
· Customer communication
· Efficient ticket management within both individual and team queues
· Incident management
· Ticket ownership through the escalation process
· Liaising with other resolving groups and 3rd parties for detailed investigation
· Level 1 technical triage, troubleshooting and resolution implementation
· Following and creation of knowledge articles to support daily tasks
· Critical system monitoring
Representing Version 1 and embodying our Core Values, this role is key to both validating the customer’s trust in our relationship and ensuring we deliver a consistently high level of service. This will ensure success in obtaining wider opportunities available from the customer.
Working in the Version 1 Delivery team ultimately gives you the opportunity to shape your career. You’ll benefit from a career plan outlined by your line manager, with clear objectives tracked quarterly to ensure both you and your manager are happy with your performance and PDP regarding career progression.
Candidates must possess the following skills and experience:
· Excellent communication, both written and verbal
· Excellent attention to detail
· The ability to balance customer focus with technical aptitude whilst remaining professional at all times
· Ability to follow and maintain process documentation
· Ability to work to tight timescales and able to demonstrate prioritisation
· An awareness of how behaviour can influence commercial aspects
Full training will be provided but it would be advisable for candidates to possess knowledge in the following areas:
Technical
· Windows troubleshooting
· Knowledge of Anti-virus systems and interfaces
· Backup technologies including Symantec
· Network fundamentals
Supplementary Skills
· ITSM Ticketing Toolset
· ITIL 4 Foundation
· Flexible working approach
Desired Skills :
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
· Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
· Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
· Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
· Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
· Employee Wellbeing schemes including Ergonomic Tech Equipment, Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
· Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
· Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
· Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
· Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
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