TELUS International
Location
Gurgaon | India
Job description
What will your day-to day activities look like?
What we need from you that will help you perform better in this role?
Additional Job Description
As a Mental Health Counsellor (Titled as Client Care Counsellor and Tele-Counsellor), you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients by evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges. This role is assessment-based and providing counselling support.
Language Reference
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Job tags
Salary