IN-GE - Customer Experience Agent
Location
Bangalore | India
Job description
About Bark
Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.
Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.
This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.
As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.
Responsibilities - First point of contact for our professionals & customers
- Be a product expert, assisting new and existing professionals with any queries that they may have
- Responding to emails from our professionals and resolving their queries promptly.
- Replying to emails using the Zendesk ticketing system
- Ability to handle unresolved questions from customers
- To ensure satisfactory resolution of various issues
- Ensuring high service delivery & customer satisfaction levels
Required Skills And Experience (add Desirable Skills If Necessary)- Strong in spoken & written English, with a clear and confident communication style
- Problem-solving skills
- Good knowledge about using a laptop/computer with above-average typing skills.
- Exceptional attention to detail
- Experience in an International process
- Experience in handling both calls and emails
- Driven & motivated with a great work ethic
- An eagerness to learn and progress within the company
- Self-starter
Perks And Benefits - CTC of up to Rs.4.5 Lac per annum (fixed+variable)
- Healthcare Insurance
- 33 paid days off per year (18 days holidays, 10 days statutory, 5 days casual)
- Fortnightly office lunch
- Fully stocked snack corner
- Quarterly Team Outings
Office Location and Working Hours Trend Offices Pvt Ltd - Raheja Towers, Level 13 UF, 26-27, Mahatma Gandhi Road, Bengaluru, Karnataka 560001
Working hours: 9 hours shift between 8:00 am to 8:00 pm, with 1 hr break
Working days will be 5 days a week of the 7 days in the week
Diversity Statement At Bark, we are a platform for people, revolutionizing the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.
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