IT Snr Manager

Location

Bangalore | India

Job description

Building off our Cloud momentum, Oracle Cerner platform team, will focus on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an ambitious spirit that promotes an upbeat and creative environment. We are unencumbered and will need your contribution to make it a best-in-class engineering center with the focus on excellence.

Why
Oracle Cerner platform group is on a mission to bring the modern health care technology platform to provide better health insights and human-centric experiences for patients, providers, payers, and the public. If you have experience bringing AI models to production, and cloud knowledge, and/or have a passion for reimagining healthcare, we would like to hear from you. We are growing our dedicated team so come join us on this exciting journey.

Oracle Health Mission Statement:

Oracle Health is putting humans at the heart of the conversation and what the healthcare experience needs to look like - for patients, providers, payers, and the population. We will facilitate this by advancing the state of the art in healthcare and population level health, make it practical, effective, and real at practitioner level by connecting everything together. This will allow a patient to getpoint of care from anyone, anywhere or any device by providing the practitioner medical information demonstrating global data.

Position is for a Services Operations, IT Senior Manager, preferably with implementation/Support background in Oracle OCI, SAAS PASS, Applications.

• Critical issue management: Incident/organisational change.
• Assumes leadership role in Incident management by monitoring progress, assignments, handling and routing as the need arises to progress and critical issues.
• Handle customer critical issues and engage the team members, customers, various Oracle groups as needed.
• Responsible for adherence to customer's SLA's as well as internal productivity targets
• Scoping and implementing the Services.
• Handle resources performing the Services, work assignments, prioritization.
• Gather metrics and drive process improvement.
• Resource Staffing, Skill Development, Training and Utilization
• Handle Risks, Issues, Mitigation and Customer concerns
• Ensure Process Compliance
• Responsible for Quality Audits
• Work with the customer to become a reference.
• Work on internal project & initiatives which require temporary region-wide access to data.
• Review existing services including to ensure a thorough understanding of the requirements.
• Produce Project Scope Objectives and Approach that outline the Project Management processes and include:
  • Generate & handle work plan, key deliverables, resources required, roles and responsibilities, risks, issues and dependencies according to and OMCS standards, AWS to OCI migrations.
  • Produce regular and accurate progress reports.
  • Implement Service Improvement policy and processes.
  • Establish priorities.
  • Lead theChange Control Board and co-ordinate global downtime as required and obtain appropriate internal approval.
  • Plan for service growth

Job tags

Salary