Backoffice Operations and Processes Executive

Location

Gandhinagar | India

Job description

Job Description

At DevLegends Technology, our primary mission is to provide exceptional ground transportation solutions to our international clients. We pride ourselves on delivering world-class mobility services on a global scale, and we are currently seeking to strengthen our team with highly skilled professionals who share our commitment to excellence in this field.

In this pivotal phase of expansion, we are inviting multiple candidates to join the core of our operations - a team that is integral to driving our global mobility initiatives. The operations and processes department, the vital nucleus of our business, is where your expertise and skills will directly contribute to our ongoing growth and success.

We are seeking dynamic, motivated individuals to take on critical roles within our organisation. As a member of our team, you will be entrusted with managing and enhancing our ground transportation services, ensuring they meet the exacting standards and bespoke needs of our diverse, international clientele.

Your principal duties will encompass the utilisation of our custom-built cloud software, meticulously crafted in-house by our dedicated team, to perform your assigned tasks.

Key responsibilities:

• Planning, distribution, and allocating bookings.
• Live dispatching jobs
• Liaising with drivers and suppliers
• Liaising with passengers
• Grouping jobs
• Optimising routing
• Monitoring flights
• Tracking drivers
• Monitor driver's position and status.
• Contacting Clients about their bookings
• Dispatching jobs to Taxi Drivers

Education & Experience

• Bachelor's Degree
• Experience in back-office duties, Travel & Tourism operations and/or Business Development experience in Taxi, Chauffer, or distribution channels would be an added advantage.
• Freshers can also apply.

Technical Requirements:

• Microsoft Office – Excel, Word & Outlook
• Advance knowledge of Computer and internet

Essential Skills:

• Advance computer skills.
• Fluent spoken and written English.
• Excellent verbal and written communication skills and strong telephone manner.
• Some experience in the use of customer support channels.
• Must have a collaborative work ethic.
• Flexible hours prepared to work, day, evening, and night shifts.
• Must have leadership qualities.

Nice to have skills:

• Experience within the Ground Transportation industry Taxi/Chauffeuring
• Travel & Tourism.

Personal Qualities

• Team player, able to quickly form friendly and professional relations with colleagues at all levels.
• Demonstrable ability to self-manage and be organized with a strong work ethic.
• Strong verbal/written communication skills & excellent attention to detail
• Excellent analytical skills
• Strong time management, accountability, and organizational skills
• Strong commercial awareness, with an understanding of business priorities
• Highly adaptable and capable of working in a high-pressure environment.
• Being resourceful and know how to learn by yourself.

Personal Attributes Sought.

We are seeking individuals with a collegial spirit who can seamlessly establish amiable yet professional connections with colleagues across various levels of the organisation. An exemplary candidate would possess an intrinsic ability to self-regulate, organise, and maintain a robust work ethic.

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Salary