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Technical Support Executive


Paliwal Infotech


Location

Jaipur | India


Job description

1 - 5 years experience is desirable
Lead generation - Interacting with clients for projects allotment and make clear understanding of their requirements
Preparing Proposal / Documentation of Project Post - sales - Coordinating with the development team for timely completion of the projects.
Convert Leads to our projects / business.
Good verbal and written communication skills
Manages ongoing relationship with business partner to drive satisfaction with IT.
Obtains key inputs from enterprise architecture teams and identifies solution inter dependencies.
Engages with knowledge workers to incorporate usability and user interface needs when designing systems.
Proactively resolves customer satisfaction issues. Negotiates contracts , manages relationships , and monitors vendor performance.
Coordinates project delivery by participating in design reviews and walk - through to communicate systems designs and validate proposed solutions.
Ability to cooperate effectively with people from various levels from the organization.
Coordinates project delivery by participating in design reviews and walk - through to communicate systems designs and validate proposed solutions.
Well versed with internet browsing / content search
Status reporting to clients on a daily basis based on project status.
Proactively resolves customer satisfaction issues.
Facilitate effective communication between customers and technical team by translating operational language into technical terminology using knowledge of Asp.Net , Java , JavaScript , SQL , SharePoint , content management , archival solutions;


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