Project Manager

Location

Mumbai | India

Job description

Job Role

• Managing the customer support departments day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation.
• Informing the team of all new information related to products
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Managing Ticketing & Timesheet Portal
• Managing AMC Contracts and Billing & Payments
• Preparing & Checking Monthly MIS Reporting
• Managing 3rd Party Vendors and Billing & Payments

Job tags

Salary