Thrillophilia.com
Location
Jaipur | India
Job description
Job Location: Jaipur
Job Summary:
Thrillophilia is seeking a dynamic and experienced Visa Operations Manager to lead our visa operations department. The ideal candidate will have a strong background in visa processing procedures, exceptional organizational skills, and a passion for delivering outstanding customer service. The Visa Operations Manager will be responsible for managing all aspects of visa processing, ensuring compliance with regulations, and providing support to our customers throughout the visa application process.
Responsibilities:
1. Visa Processing Management:
- Oversee the end-to-end visa application process, including document collection, verification, submission, and tracking.
- Develop and maintain efficient visa processing workflows and procedures to streamline operations and enhance productivity.
- Monitor visa application status, deadlines, and requirements to ensure timely and accurate processing.
2. Compliance and Documentation:
- Stay updated on visa regulations, requirements, and procedures for various countries and communicate changes to the team.
- Ensure compliance with visa application guidelines and documentation requirements to minimize errors and rejections.
- Review visa applications and supporting documents for accuracy, completeness, and compliance with regulations.
3. Customer Service and Support:
- Provide excellent customer service to clients by addressing inquiries, resolving issues, and providing assistance throughout the visa application process.
- Serve as a point of contact for clients, travel agents, and other stakeholders regarding visa-related queries and concerns.
- Handle escalated customer issues and complaints in a professional and timely manner.
4. Team Leadership and Development:
- Lead and motivate the visa operations team to achieve departmental goals and targets.
- Provide guidance, training, and performance feedback to team members to enhance their skills and capabilities.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
5. Reporting and Analysis:
- Prepare regular reports and analytics on visa application processing metrics, including turnaround times, approval rates, and customer satisfaction levels.
- Analyze data trends and performance indicators to identify areas for improvement and implement corrective actions as needed.
- Make recommendations for process enhancements and system improvements to optimize visa operations efficiency.
6. Vendor Management :
- Develop and maintain strong relationships with third-party vendors involved in visa processing, including visa application centers, couriers, and other service providers.
- Define vendor performance metrics and service level agreements (SLAs) to ensure quality standards are met or exceeded.
- Monitor vendor performance against established metrics and SLAs, identifying areas for improvement and implementing corrective actions as necessary.
- Collaborate with vendors to streamline processes, optimize workflows, and enhance the efficiency of visa operations.
- Conduct regular vendor performance reviews and negotiate contracts and pricing terms to achieve cost savings and improve service delivery.
- Serve as the primary point of contact for escalations and issue resolution related to vendor services, ensuring timely resolution and customer satisfaction.
- Stay informed about changes in visa regulations and requirements, and communicate updates to vendors to ensure compliance and minimize disruptions to service.
- Coordinate with internal stakeholders, including legal, compliance, and finance teams, to ensure alignment on vendor management strategies and objectives.
- Develop and maintain documentation, procedures, and training materials related to vendor management processes.
- Monitor industry trends and best practices in vendor management, and proactively recommend improvements to enhance the effectiveness of our operations.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field (Master's degree preferred).
- Minimum of 5 years of experience in visa operations management or a similar role, preferably in the travel or tourism industry.
- Strong knowledge of visa regulations, documentation requirements, and application procedures for various countries.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Exceptional interpersonal and communication skills, both written and verbal.
- Proven leadership abilities with a track record of effectively managing teams and driving results.
- Proficiency in visa processing software and systems.
- Ability to adapt to changing regulations and requirements in the visa processing landscape.
All About Thrillophilia -
At Thrillophilia, we're on a mission to make travel planning and booking effortless, so that travelers can focus on creating unforgettable memories.
Thrillophilia's journey is rooted in a passion for travel, exploration, and adventure. It began back in 2011 when the global market was still too young for online travel transactions. Ever since, we have grown to become India's largest online platform for experiential travel. An annual traffic of 150M+ Users, 5M+ Happy Customers, and a strong presence of 2.2M on our Instagram, reflects our commitment to providing memorable experiences and inspiring travelers worldwide.
Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150+ Destinations. From adventurous and offbeat travel to luxurious options, our aim is to provide our customers with the best experiences possible. Thrillophilia simplifies travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation. Our team provides a human touch, and on-trip support ensures the best trip of your life.
Bringing the finest travel ideas together, our team comprises young and lively folks who are passionate about travel, technology, marketing, partnerships, and more. Together, we have achieved many brilliant titles, such as YourStory's best places to Work (2013), ISB's BizQuest (2014), Singapore Bash's best startups (2016), London Mayor's IE20 (2017), and more.
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