logo

JobNob

Your Career. Our Passion.

Manager


EXL IT service management


Location

Noida | India


Job description

Minimum 8 years of experience

Must have 5 years Insurance experience in managing back office-team of Insurance.

Should possess:

Good communication skills,

Team management skills,

Client management skills.

process Management

Escalation handling

Primary Responsibility:

Run client operations and responsible to drive process KPI SLAs

Inventory management

People Management & Drive Process Improvement.

Performance Parameters

(Measurable)

NPS - Build a strong and effective relationship with key clients.

Improvement & Innovation Projects Create a culture of innovation and improvement leading to increased value delivery for the clients,

AIM Ideas Create a culture of innovation and improvement leading to increased value delivery for the clients

Performance (Utilization/ SLA/ Quality) Domain Expert - should continue to learn and gain expertise and certification on domain Insurance.

Manage Transition

Succussion planning

Attrition -Retain & groom the knowledge/talent pool for Predictable & Consistent Operations

Manage & Review Performance

Drive Compliance


Job tags



Salary

All rights reserved