EXL IT service management
Location
Noida | India
Job description
Minimum 8 years of experience
Must have 5 years Insurance experience in managing back office-team of Insurance.
Should possess:
Good communication skills,
Team management skills,
Client management skills.
process Management
Escalation handling
Primary Responsibility:
Run client operations and responsible to drive process KPI SLAs
Inventory management
People Management & Drive Process Improvement.
Performance Parameters
(Measurable)
NPS - Build a strong and effective relationship with key clients.
Improvement & Innovation Projects Create a culture of innovation and improvement leading to increased value delivery for the clients,
AIM Ideas Create a culture of innovation and improvement leading to increased value delivery for the clients
Performance (Utilization/ SLA/ Quality) Domain Expert - should continue to learn and gain expertise and certification on domain Insurance.
Manage Transition
Succussion planning
Attrition -Retain & groom the knowledge/talent pool for Predictable & Consistent Operations
Manage & Review Performance
Drive Compliance
Job tags
Salary
