Adopt and adhere to all Willis Towers Watson values without compromise
Delivery on performance standards:
Productivity to be maintained at 100%
Quality standards to be maintained in excess of 99.5%
Deliver all standard units of production within the stipulated timelines
Responsible for managing assigned portfolios. To flag immediately with the Line Manager if any concerns or issues on the account
Maintain data security standards as defined within the Information Security policy
Flexible, able to shift priorities to accommodate changing business demands
Adapt to flexible shift rotation policy (Weekly/Bi-weekly) as per business demands
Develop a sound understanding of the business process
Ensure adherence to compliance and operate within the guidelines of internal and external regulators
Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues, and the business interests of the company.
Top Competencies
Focusing on Clients
Working in Teams
Driving Excellence
Fostering Innovation
Developing Talent
Adjusting to Change
Skills:
Good verbal and written communication skills
Attention to detail is vital to succeed in this role
Logical thinking is a must
Ability to learn new processes and systems, also should have the ability to adapt to changes
Ability to seek out and learn from unfamiliar situations/experiences
Ability to priorities and organize tasks, work within stiff timelines
Ability to work independently and as part of a team
Knowledge:
Basic knowledge of the Microsoft office, particularly Word Excel
