We re seeking a qualitative Senior UX Researcher to become an integral part of an accomplished team
In this role, youll lead research, collaborating with cross-functional teams of design, content, product, engineering, marketing, and analytics partners to bring the power of insights to Upwork s design and business decisions
Empowered by a robust design and research culture, you will continuously build a strong understanding of the value our products must deliver to our users and develop insights that bridge the gap between attitudinal and behavioral data
Your work will inform several initiatives, from funnel optimization to creating something from the ground up, helping to shape high-quality experiences for the millions of clients and talent who use our platform daily
Your responsibilities:
Be a core User Experience (UX) team member, ensuring User Research helps us meet our strategic business and product experience goals.
Shape learning objectives and prioritize opportunities in partnership with Design, Product, Analytics, Marketing, and Engineering teams.
Be responsible for conducting the right research, using the right methodologies, at the right time. Own the research roadmap for your area of focus, as well as the end-to-end planning and execution of research studies.
Conduct strategic to tactical mixed methods research from foundational research to deepen our understanding of user journeys and use cases, all the way to concept and usability testing.
Demonstrate high-quality research practices and enrich our toolkit of methodologies.
Study our diverse global user base, crafting studies to test designs remotely and in different cultural contexts.
Lead and participate in Design Thinking workshops, ensuring teams ideate with a user empathy background.
Translate customer insights into actionable recommendations. Communicate insights within the product and engineering teams in a format that inspires action.
Advocate research findings to diverse audiences through written reports, in-person presentations, or facilitation of co-synthesis and workshops.
What it takes to catch our eye:
Proven experience as a UX Researcher in a fast-paced, data-driven company
Track record of translating business needs into research questions and insights into business impact
Demonstrable experience guiding teams toward focusing on the most critical research questions to answer and creating mixed-method research plans for responding to them
